Right of withdrawal and returns
Seller: SIA “Jupitera dāvanas”, registration number 40203564513. Legal address: Grīvas iela 25, Rīga, LV-1055, Latvia. Email: jupitera.davanas@inbox.lv.
JupiShop orders are delivered; local pickup is not available.
Consumers may withdraw from a distance contract within 14 calendar days of receiving the goods without giving a reason, except where a statutory exception applies. Send a clear notice to jupitera.davanas@inbox.lv; you may use the form below.
Returning goods
Send or hand back the goods no later than 14 days after sending the withdrawal notice. Return address: SIA “Jupitera dāvanas”, Grīvas iela 25, Rīga, LV-1055, Latvia. We recommend contacting us before sending a return to arrange receipt; prior approval is not a condition for exercising the right of withdrawal. Any in-person handover of returned goods must be arranged in advance.
The Buyer pays direct return shipping costs unless the Seller agrees to cover them or the law provides otherwise. Contact us about damaged or incorrect goods: this is a complaint about non-conformity, rather than an ordinary withdrawal return.
Refunds
Payments and the original standard delivery charge are refunded without undue delay, no later than 14 days after receiving the withdrawal notice. Extra costs for a more expensive delivery option are not refunded. A refund may be withheld until the goods or evidence of their return is received, whichever occurs first. Refunds use the original payment method unless otherwise agreed, without additional costs to the Buyer.
Condition and exceptions
You may examine the goods as needed to establish their nature, characteristics and functioning. The Buyer is responsible for any reduction in value caused by more extensive handling. Opening or losing the original packaging does not itself cancel the right of withdrawal, except where statutory exceptions apply.
Exceptions include individually made or clearly personalised goods, perishable goods or goods with a short expiry date, unsealed goods unsuitable for return for health or hygiene reasons, and unsealed audio or video recordings or computer software.
Withdrawal form
To: SIA “Jupitera dāvanas”, Grīvas iela 25, Rīga, LV-1055, Latvia; jupitera.davanas@inbox.lv.
I hereby withdraw from the contract to purchase the following goods: __________.
Order number: __________.
Order / receipt date: __________.
Buyer's name and address: __________.
Date: __________.
Signature (paper form only): __________.